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FAQ for pet owner

How can I register my pet chip number in a database?

Your pet microchip contains only the ID number, all additional information will need to get stored in a database. Registration in a national database might be mandatory so ensure to be compliant with your local regulation. Consult your vet to confirm your pet registration status. Even if not mandatory, registering your pet in a database enhances the chances to reunite with your best friend, if the they get lost. Seek advice from your vet for proper guidance in this regard.

How do I verify if my pet has already been registered in a database?

Having your pet registered in a database can be a successful element in retrieving your pet in case it gets lost. To know if the chip number has been registered in any local database,  you can use the following search engines:

Should the research provides negative results, we advice you to ask for additional information to your Vet.

How do I change the personal information associated to my pet chip number in the database? (new address, owner…)

Even if your Pet has a chip number it might not have been registered in a database, to make sure that the registration has been completed we suggest you to search for the chip number in the following search engines, Petmaxx.com  https://www.petmaxx.com/ or Europetnet https://www.europetnet.org/:

  • If the search provides a positive result, contact the database provider and ask for additional information on  how to change the personal data
  • If no result is provided, we advise you to contact your local vet and ask for additional information about how to register your pet in a database

I have lost my pet. What should I do?

If your pet has not returned home, act fast and do not delay to begin your search.
If your PET is registered in a database, immediately contact the database provider. They will provide useful tools for your search.  If your pet is not registered, ask your vet for support to register your pet ID number in a local database. This increase the possibility of being contacted in case someone finds your pet.
Visit and contact shelters and inform your neighborhood. Finally, use social media or posters showing pictures, to increase the possibility of someone recognizing your beloved pet.

I want to travel with my pet:

Make sure to check the regulations of the destination country and prepare all the necessary documents in advance. Verify if your pet microchip is in accordance with the ISO standards 11784/11785 which are internationally recognized.
To ease your mind and enjoy your travel in the safest way, before departing bring your pet to the vet to check that the microchip is properly working and that the scanned number corresponds to the one available in your documentation.

What does it mean that my pet microchip is in accordance with ISO standards and why it is important?

The International Standard Organization (ISO) recommends and approves global standards with the intention of creating worldwide consistency and quality for your pet identification.
For example, if a dog implanted with an ISO standard 11784/11785 microchip gets lost, all ISO scanners, which are mostly used, will be able to read the pet chip number, if a non conform chip was used standard readers might not be able to read the number or even detect the chip.
All Datamars microchips are produced in accordance with the ISO standards 11784/11785, frequency is 134.2 kHz.

I am a United Kingdom resident, or I plan to move to the United Kingdom

If you are leaving or are planning to move to the UK you must make sure to follow the local regulation.
Please visit the following link to have additional information on how to perform the registration or update your data on the databases that meet governmental standards: https://www.gov.uk/get-your-dog-cat-microchipped
I you are not sure about the registration status of your pet in an official UK database please visit the following link: >https://www.petlog.org.uk/look-up-a-microchip/

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